Noticeboard

COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.

 

slide 1

Dear SMP patients,

 

An inaccurate message was sent out yesterday without oversight or approval due to an admin error. We apologise for all the confusion caused.

We have experienced an unexpected increase in demand and access to routine appointments may be longer than usual – please bear with us, but if you require a GP appointment , or advice please contact the practice in the usual way. Once again we apologise for the distress this has caused.

_____________________________________________________________

SCAM ALERT: We have been made aware of a scam text message where a text message is sent to patients asking for their personal details. Please do not respond to these messages. 

Prescription Reminder

 Reminder you can request your medication 11 days early to allow for sufficient time for this to be processed by both the practice and your chosen pharmacy. Please note that although the practice turnaround is usually within 72 hours your pharmacy will require additional time to dispense the medication; this will vary dependant upon your chosen pharmacy and their time scales/workload.

Sherwood Medical Partnership

Farnsfield Surgery patients - Please be reassured we continue to remain open and the Doctors, Nurses and staff at Farnsfield surgery will continue to provide care for Farnsfield patients until a new team are ready to take over. If you need to contact the surgery please do so via our usual contact number on 01623 882289.

Minor Surgery & Joint injections update

Please note that due to current Covid-19 guidelines for general practice following the most recent lockdown Sherwood Medical partnership will not be inviting patients to attend the surgery for non-urgent joint injections or minor surgery procedures. Please be assured that the practice will continue to monitor and risk assess the situation and that you will be called for your appointment at the earliest point when it is considered safe to do so. We apologise for any inconvenience caused and thank you for working with us during this time.

SMP

Hoax covid text messages

We have been made aware of a hoax text message being sent out to patients asking for your bank details in exchange for booking a covid vaccine, please do not respond to this message and do not give out your bank details, you will be contacted by the Practice to offer a vaccine if you are eligible and we will not require any payment for this. Thank you

Please visit the link below for further information

https://www.actionfraud.police.uk/alert/coronavirus-vaccine-scams-warning

Patient statement regarding the future of services at Farnsfield Surgery

It is with great regret that Sherwood Medical Partnership has come to the difficult conclusion that it is time to withdraw from provision of services to the Farnsfield Surgery population.

Since 2015 when Crown Medical Centre and Farnsfield Surgery merged, Sherwood Medical Partnership has worked hard to deliver a service to the Farnsfield patient population.

The partnership have been made aware of issues reported by patients and has worked closely with the PPG to make changes and improvements. Despite its best efforts and endeavours, the partnership feels it is no longer able to provide services to the Farnsfield population.  Please see the accompanying ‘You said, We Did’ document.

In addition, recently, a statement from Farnsfield Parish Council released via a number of community Facebook groups on behalf of Farnsfield Surgery patient population has given Sherwood Medical Partnership no alternative but to consider its future in delivering services for the Farnsfield Surgery population.

We have approached the CCG and NHS England and they are working to find an alternative provider for the patient population of Farnsfield Surgery. We hope the opportunities a new provider can offer with fresh eyes and a different perspective will provide the service the Farnsfield Surgery population has been seeking.

Our aim is to minimise the impact of any change on the patient population of Farnsfield as much as possible. We are keen to ensure a smooth transition to a new provider when the CCG/NHS England have identified one. The health and wellbeing of our patients both at Farnsfield and Crown has always been paramount. By taking this decision our hope is that this allows Farnsfield Surgery to move forward with a service it is comfortable with whilst allowing us to focus our efforts and attentions on service delivery at our Crown Medical Centre site.

We appreciate this may come as a shock to some of our Farnsfield Surgery patients and we apologise for this. It is still possible for you to register with Sherwood Medical Partnership in future should you wish to do so. 

We will endeavour to keep the patient population updated as the situation progresses.

We would like to thank the patients of Farnsfield for their patience and wish them all the very best of health for the future.

For any patient queries, please contact the surgery as normal on 01623 882289 or 01623 626132 or via email at nshccg.C84059@nhs.net.

If you are a patient registered at Crown Medical Centre, you can continue to get services from your surgery as normal.

Statement from NHS Nottingham and Nottinghamshire CCG:
As a patient of Farnsfield Surgery, you do not need to take any action. Once a new provider has been identified in the New Year, we will let you know of changes at your surgery.  In the meantime, please continue to contact the surgery if you have a health concern or symptoms you are worried about. If you have any questions, please contact the NHS Nottingham and Nottinghamshire Patient Experience Team on 0115 883 9570 or email Ncccg.patientexperience@nhs.net.

You said, we did link


COVID VACCINATION UPDATE
Important Notice to Patients: Nottinghamshire practices are not receiving their vaccination supply this week W/C 14.12.20. Please await further information and please do not contact the surgery with enquiries about the COVID vaccination. Further updates will be circulated. Thank you for your patience
Sherwood Medical Partnership has signed up to be part of the NHS campaign to assist in delivery of COVID vaccinations when we are called upon to do so. Currently we have not been informed when vaccination will be able to begin in general practice as the current approved vaccination is not suitable for delivery in surgeries at this time. However, please be assured that any developments or updates will be communicated to our patients to outline the process that will be followed to ensure the necessary patients receive the vaccination. Further information is available via:
 
Coronavirus(COVID-19)vaccine-NHS (www.nhs.uk

YOU SAID WE DID
We're listening to your feedback
You've been giving us feedback on your care and treatment. You told us:
1) Patients are unable to enter the call queue and there are problems accessing the surgery via telephone.
2) It is not acceptable for all patients to wait outside for their appointment if they do not have a car; particularly during bad weather conditions
We're Listening and this is what we are doing:
1) We have extended the number of patients who can join the call queue. The practice is conducting regular phone audits. Individual complaints including details such as number patient called from, time of call and issue experienced is being reported directly to the phone company for investigation.
2) Communications circulated to all staff in the practice outlining the fact that if a patient does not have a vehicle or is unable to wait outside for any other reason that they are offered a seat within the practice adhering to Covid guidelines and social distancing rules. Waiting rooms at both Crown Medical Centre and Farnsfield Surgery have been carefully set up to ensure patient safety under the Covid-19 gudelines.

Influenza Vaccination Campaign Winter 2020/21

If you are eligible for a flu vaccination you will have received a text message or a letter from the surgery. Some flu vaccination clinics are available to book into via our online booking. Please only book into these clinics if you have received a text message or letter as eligibility will be checked at the appointment and if you are not eligible you will be turned away.

If you are in the 50-64 age category you can now book an appointment into the flu clinics available online or via reception. 

Thank you for your cooperation in ensuring we can deliver a safe and efficient service to protect you and your families.

Face mask exemption requests 
If you require an exemption card for wearing a face mask please visit the website below to print one directy from here
https://www.keepsafe.org.u/mask

UPDATE: WEARING FACE COVERS TO ATTEND FACE TO FACE APPOINTMENTS

Sherwood Medical Partnership would like to advise all patients are required to wear a face covering when attending the practice unless clinical exempt. This decision has been taken to provide additional protection for both patients and staff. Thank you for your co-operation at this difficult time. For further information on face coverings and how to wear these correctly please follow the link below

https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home#face-coverings section 10, or https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

APPOINTMENT UPDATE

SMP continue to offer appointments via telephone triage. In the first instance you will be offered a telephone appointment or video consultation with a GP. If the GP deems it necessary you will be booked a face to face appointment.

Areas within Crown Medical Centre have been arranged to allow us to see Covid and Non-Covid patients. In addition to this areas have been created to allow clinicians to see shielding patients face to face in a safe clinical environment.

Farnsfield Surgery also has arrangements to allow clinicians to see shielding patients face to face in a safe clinical environment.  

As a result of the structure of the practices patients may be offered an appointment at either Crown Medical Centre or Farnsfield Surgery depending on the level of risk identified during the initial triage stages. This is to reduce the level of risk to both patients and clinicians. We thank you for your co-operation and for working with the practice at this time.

Covid-19 Practice Update

 During the Covid-19 Pandemic Sherwood Medical Partnership have implemented a number of changes in order to adapt to the situation.

If you require an appointment with a GP we request that you please contact the surgery via telephone on 01623 626132/ 01623 882289 as patients are encouraged for their own safety and the safety of others to only come to the surgery when requested by a GP or when deemed absolutely necessary.

In the first instance patients will be offered a telephone appointment with a GP. The GP will then contact the patient to triage over the telephone and if deemed necessary will invite them to the surgery where they will be asked to wait in their car ahead of their appointment. By reducing the number of patients needing to attend site to essential visits only, the risk to  all patients is reduced and to practice staff too. 

For those patients who have access to a smartphone or tablet the practice is using video consultations to assess patients and their symptoms. The software used for this allows for a confidential assessment between clinician and patient from the safety of the patients home without physical contact with a clinician.

The practice understands that patients will continue to become unwell with non-Covid related illnesses during this time. These patients and patients with on-going health conditions do still have access to a health professional via telephone and video calls. Please contact the surgery to make an appointment if you feel that you need to speak with a clinician. 

We would also encourage patients to download the NHS App which provides a simple and secure way to access a range of NHS services on your smartphone or tablet. This app can be used to book and cancel appointments, order repeat prescriptions and also allows you to check your symptoms remotely.

 These are unprecedented times and the practice is working hard to ensure the delivery of a service that meets the individual patient needs whilst also protecting the safety of both staff and patients.  

The practice is currently running with reduced staff numbers on site but supported by multiple staff members working remotely to not only minimise the footfall within the practice but to also protect themselves, their families and risk to the patients that must attend the surgery to see a clinician. 

Enabling staff to work remotely has presented challenges that we continue to work through as we alter the way that we work in general practice. The phone lines have undergone a change which allows for staff to answer calls to the surgery remotely. We have been working closely with our phone providers to ensure minimal disruption but do appreciate that at times it has not always been possible to avoid issues. We continue to work through any issues raised and would invite patients to continue communicating with the practice during this time.   

We thank you for your co-operation and for working with the practice during what is for all of us a difficult and unpredictable time. Stay safe.

Find useful advice on how to manage your
health and wellbeing on your smartphone,
tablet or computer go to nhs.uk/health-athome
#HealthAtHome

**Please do not attend surgery unless asked to do so. You will be screened at the entrance. It is possible you may be turned away. Due to the patient screening there may be delays.** 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
 

If you feel you or a family member may be at risk of COVID-19 then please see the blink below with all the latest up to date information and guidance. 

https://www.nhs.uk/conditions/coronavirus-covid-19/

Interpretation Services 

Please note that the interpreting service is open for face-to-face appointments where necessary. Please use our booking form

" Secure online form: www.nottsdeaf.org.uk/booking-form
This is our preferred method as it gives an opportunity to collect all the information needed for a booking.

" Email: nslis@nottsdeaf.org.uk
Please give as much information about the booking as possible.

" Call 0115 978 6984 Monday-Friday 8am-6pm.
" For Emergencies which are out of office hours, call 07974 396299 

Welcome

With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.

To really make the most of our website, register for SystmOnline - details below.


fbFOLLOW US ON FACEBOOK


If you’re a patient at our practice you can now use the new #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the #nhsapp to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. For more information go to www.nhs.uk/nhsapp

web


 


(Site updated 06/04/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website