signs of a heart attack (chest pain, pressure, heaviness, tightness or squeezing across the chest)

signs of a stroke (face dropping on one side, cannot hold both arms up, difficulty speaking)

sudden confusion or delirium (unsure of own name or age)

suicide attempt (by taking something or self-harming)

severe difficulty breathing (not being able to get words out, choking or gasping)

a serious accident, or severe injuries burns or scalds

heavy bleeding (spraying, pouring or enough to make a puddle)

severe injuries (after a serious accident or assault)

a seizure or fit (shaking, jerking, or unconscious & can’t be woken up)

sudden, rapid swelling (of the lips, mouth, throat or tongue)

limp and floppy or unable to stay awake (their head falls down or eyes don’t stay open for more than a few seconds)

blue, grey, pale or blotchy skin or lips, palms or soles

Sudden confusion (agitation, odd behaviour or non-stop crying in children)

Non-urgent advice: Appointment Update

SMP continues to offer appointments via telephone triage. When making your appointment you will be asked some questions by our team to understand the reason for your appointment. This is to determine the most appropriate clinician for you to see and also to complete a COVID risk assessment. 

Where your condition is related to a respiratory concern (cough, shortness of breath, viral symptoms) in the first instance you will be offered a telephone appointment. If the clinician you speak to deems it necessary you will be booked a face to face appointment.

The team will ask you if you would like a face to face or telephone appointment 

It is possible that patients may be offered a video consultation using our telephone software, please watch this short video below to learn more about how this works.

Have a video consultation with your doctor – YouTube

There is a full appointment system with the following options available to you:

  • Appointments for long-term conditions or planned clinics which can be booked up much further in advance
  • Same day appointments for conditions that can’t wait
  • Bookable telephone consultations
  • Routine and Same day appointments with our physiotherapists who are able to support muscle and joint issues, including assessing for and making referrals.
  • Request a Home Visit.

Please remember that one appointment is for one patient even if it is to discuss another patient.

Here to Help

There are several different specialists that you can see in your GP surgery. Meet the Team to see who we have available and watch the video below to see some of the different specialists you can have appointments with.

Saturday Opening

Practices across our PCN (Primary Care Network) of local practice are open on Saturdays from 9.00am – 5:00 pm for routine, pre-bookable doctor and nurse appointments. You may be offered an appointment at one of these practices.

Online Services

You can sign up to use online services via the NHS app. Follow the link for more information:

The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

Text Message Reminders

You may also find it helpful to register for our text messaging service. You will receive reminders for appointments the day before and we may also text you about other health related matters from time to time. Ask at reception or when on the phone to register.

We have recently signed up for a new and improved text messaging service “MJOG” You will receive a text reminder 7 days prior to your appointment and also 24 hours before. The service also enables a patient to cancel their appointment via text message and patient feedback can be gathered up to 3 hours after their appointment by completing a questionnaire via text message.


Please let us know as soon as possible if you cannot attend an appointment in order for us to give the slot to someone else. You can call us to leave a message to cancel your appointment, or speak to a receptionist.