Repeat Prescriptions
Since November 1st 2019 Sherwood Medical Partnership no longer accepts prescription requests over the telephone. This is to ensure that medications are ordered and issued safely and correctly and to provide an improved audit trail for medication requests.
How do I order my repeat prescription?
- Order online. You need to register for the NHS App
Did you know you can manage repeat prescriptions from Sherwood Medical Partnership in the NHS App?
You can easily choose where your prescriptions are sent. Also, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.
Find out more about the NHS App at: www.nhs.uk/nhsapp
2. Pharmacy requests. Contact your chosen pharmacy for more information on what services they can offer as this differs from pharmacy to pharmacy.
3. Bring in your prescription slip. Please circle/tick the items you require and leave it in the box provided by the front doors of the site.
4. Repeat dispensing. You can request repeat dispensing from the surgery which will automatically dispense your medications ready for collection when due without needing further requests from yourself until the medication review date is reached.
Please help us to run to time by not requesting repeat prescriptions during consultations.
If you have any concerns about how you order your prescriptions please contact the surgery to speak to a member of our prescriptions team who will be happy to discuss what options are available to you.
How long will it take to get my prescription?
Your prescription will be ready for collection or sent electronically to your pharmacy within 72 hours (3 working days) of your request.
Please note that pharmacies need time to get your prescription ready.
We have no control over how long it will take your chemist to have your medication really to collect after they receive your prescription.
If you have difficulty coming to the surgery some local chemists operate a collection and delivery service. Telephone your local pharmacist for further information.
Concerns about letters from pharmacies
We would like to assure you that we do not, and are not allowed, to endorse a specific pharmacy. We are aware pharmacies sometimes send letters to patients that may imply we would recommend them as your chosen pharmacy. These letters are not written by us and we have no contribution to the content. All patients are able to choose their own pharmacy.
You can either contact the surgery to arrange for your prescription to be sent electronically to the chemist or alternatively you will need to arrange for your prescription to be collected directly from the surgery.
Changes to pharmacies requesting medication
We have been made aware that some local pharmacies have changed their policies are no longer requesting patients medication on their behalf and that this may not have been communicated to some patients effectively. Please be aware that the practice has not been notified of which patients this change will affect and as such this may create a delay in processing your prescription. The practice team will do what we can to assist in processing your requests as efficiently as possible when we receive the request. Please be aware however that we may not be aware of this request until the patient or their representative notifies the practice.
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