Submit any comments, complaints or suggestions online.

We care about what our patients, their carer’s and loved ones think and are always happy to receive views on the service we provide. We welcome feedback; as this helps us to improve the service we give to patients. Your comments will be totally confidential and there is no need to give your name and address unless you would like a response.

The practice operates an in-house complaints procedure. In the first instance please contact the practice letter, telephone or in person, via the admin queries link or email via [email protected] so your complaint can be investigated and dealt with. It is our policy to give you a full explanation and advise you of the outcome.

Sometimes patients have questions or queries rather than a complaint, these can also be raised using the admin queries link.

If we are unable to resolve the problems you may wish to contact someone independent. PALS (Patient Advice and Liaison Service) can be contacted for information, support or advice about local health services: they can also help you with Compliments, Comments, Concerns and Complaints. If PALS cannot help resolve your concerns they will advise you how to make a complaint. PALS can also put you in touch with the local Independent Complaints Advocacy Service (ICAS) who will support you in making your complaint about the NHS. The Parliamentary Healthcare Ombudsman can also assist you if you are dissatisfied with the response you receive to a complaint.

You can contact The Parliamentary and Health Service Ombudsman on, telephone 0345 0154033 or you can write to them at: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP