How to Make a Complaint
We recognise that sometimes things do not go as we might wish them to or have a right to expect them to, as a practice we welcome your feedback so that we can improve our services.
If you would like to contact us to raise a concern or make a complaint, you can do so by either contacting the practice directly in writing; by email or letter, in person or on the telephone on 01623 626132. You can send your concern or complaints to the Complaints Lead – email nnicb-nn.C84059@nhs.net or via the admin queries link.
If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.
Postal address:
Sherwood Medical Partnership, Crown Medical Centre, Crown Farm Way, Forest Town, Mansfield, Notts, NG19 0FW
What Happens Next?
The complaint will be acknowledged within 3 working days. The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process. Some complaints may take longer to address buy you will be informed of a response time. If this cannot be met, the practice will keep you informed. Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice. We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion. Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.
How do I complain to someone independent?
GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:
Patient Experience Team
Nottingham and Nottinghamshire Integrated Care Board
Sir John Robinson House
Sir John Robinson Way
Arnold
Nottingham
NG5 6AD
Tel: 0115 8839570
Email: nnicb-nn.patientexperience@nhs.net
If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB
OR
You can contact The Parliamentary and Health Service Ombudsman on, telephone 0345 0154033 or you can write to them at: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
If we are unable to resolve the problems, you may wish to contact someone independent. PALS (Patient Advice and Liaison Service) can be contacted for information, support or advice about local health services: they can also help you with Compliments, Comments, Concerns and Complaints. If PALS cannot help resolve your concerns, they will advise you how to make a complaint. PALS can also put you in touch with POhWER who will support you in making your complaint about the NHS.
Download our complaints policy
Download our complaints form. This can be posted or dropped into either surgery.
Submit any comments online or suggestions via email nnicb-nn.C84059@nhs.net.